Certificate IV in Information Technology Support
ICT40215 | CRICOS:086542C

This is a 1 year (40 weeks tuition plus 12 weeks holiday) I.T. course. International students are required to undertake full-time course work with at least 20 hours/week of classroom attendance. Australian students may choose either a full-time or part-time course.

Target Group

This course provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas.

Course Outcomes

The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs. Upon completion of this course, the students will understand and be able to implement the following aspects of business:
• Monitoring environmentally sustainable work practices.
• Contributing and maintaining WHS consultation and participation process.
• Determining and confirming client business needs.
• Contributing to copyright, ethics and privacy in the IT environment.
• Database and application programming.
• Database administration.
• Creating technical documentation.
• Relating to clients on a business level.
• Supporting small scale IT projects.
• Installing hardware to a network.
• Connecting hardware peripherals.
• Developing and presenting feasibility reports and action change requests.
• Installing, configuring and securing a small office home office network.

Entry Requirements

International students: Entry requirements for Vocational Education and Training (VET) courses at Oxford College.

For Australian students, there are no formal educational requirements for entry into this course, however applicants should have entry level literacy, numeracy and IT skills.

Foundation Skills

This course develops foundation skills using the Australian Core Skills Framework (ACSF) benchmark. The Australian Core Skills Framework (ACSF) contains the endorsed language, literacy and numeracy (LLN) standards reflected in all AQF Training Packages courses. In this manner, it provides a picture of real-life performance in adult learning, and English LLN.

The course develops your foundation skills in the following areas:
1. Reading, interpretation and analysis of complex texts used in a business environment context for IT support.
2. Oral communication using clear language to convey information, active listening and questioning to clarify understanding in a business IT support environment context. 3. Literacy skills to read, write and review a range of documentation appropriate to context in a business IT support environment context.
4. Numeracy skills to interpret numerical information to determine project timelines and measure outcomes in a business IT support environment context.
5. Interaction with others; identify and use appropriate conventions and protocols when communicating with diverse stakeholders; collaborate with others to achieve joint outcomes; play an active role in negotiating and facilitating agreements in a business IT support environment context.
6. Sequencing and scheduling to complete complex activitie; make a range of critical and non-critical decisions; using experiences to reflect on how variables impact outcomes; analysing skills to identify future improvements in a business IT environment context.
7. Navigate the world of work by adhering to organisational policies and procedures in a business IT support environment context.

Requirements to receive the qualification

To receive the ICT40215 – Certificate IV in Information Technology Support AQF Level 4, a student must complete the 22 units. This course has been designed to reflect the packaging requirements of the ICT40215 – Certificate IV in Information Technology Support under the Information and Communications Technology Training Package (ICT).

Career Pathway (Articulation)

Applicants in a pathway program where this course is a support course for student visa purposes are required to complete the lower support AQF qualifications before starting the next higher AQF course as foundation skills and knowledge development.

Delivery Methods

Units of competency within this course to be delivered by simulated environment. Specific delivery details are contained within each unit guide. This includes classroom-based, face-to-face, tutorials, case studies, workplace simulation, problem-based learning and buddy system.

The delivery is structured into a delivery scaffold with adequate learning material chunking to encapsulate the development of learning Adult Language Literacy and Numeracy requirements for the workplace.

The delivery scaffold consists of repeating of the holistic nature of the course at the beginning of the delivery of each cluster of units, prior to the delivery of the detailed educational chunks for the unit of competency.

Sessions are redivided into delivering underpinning knowledge and working through task activities, relating to the specific unit. The delivery of underpinning knowledge and foundation skills are conducted using blended learning resources and case studies.

Facilities and Equipment

Training Rooms and computer workshops which provide for a variety of delivery modes have access to: Whiteboard, overhead projector, network computers for student and/or trainer use, college intranet and learning server, internet, VCR/DVD burner and player, video camera, access to specialist resources (such as selected and approved software) as described in individual unit manuals; and access to specialist equipment as described in individual unit guides.

Assessment Tools

All units are assessed by combined methods including case studies, role-plays, simulations, presentations, tests, assignments, reports, self-assessment, observation, portfolios, oral questioning, projects, written documents, structured activities, third party feedback, review of products, peer assessment and examinations.

Summative and Formative Assessments

Summative and formative assessments are used to form an assessment matrix (see the Unit Manual and Task Activities and Assessment Notes) for each unit of competency in this course. Formative assessment is an integral part of the training strategy, which provides feedback to learners. This is an on-going process of monitoring learner progress. Summative assessment measures the learner's achievement against the unit purpose, knowledge and performance criteria, both forms the basis for assessment judgement on learners' competency.

Notification of Academic Progress

1. For any units of competency successfully completed, the student will get immediate feedback on all units completed to that date.
2. The College will issue a statement of attainment of units completed for special requirements such as an application to university or for a change of visa status.

Course Progress

For International student, you are bound by the Australian Government Department of Education and the Department of Immigration and Border Protection (DIBP)’s requirements for course progress towards completion of the course on time. Regular reviews of student’s progress are made to ensure that they are progressing in accordance with their particular course.

Issuing a Qualification and Statement of Attainment

At the end of the course, the College will issue the appropriate Qualification or a Statement of Attainment. This is based on the units of competency successfully completed in according to course rules.

List of Units
NTIS Code - Units Name
BSBSUS301 - Implement and monitor environmentally sustainable work practices.
BSBWHS403 - Contribute to implementing and maintaining WHS consultation and participation process.
ICTICT401 - Determine and confirm client business requirements.
ICTICT418 - Contribute to copyright, ethics and privacy in an IT environment.
ICTPRG405 - Automate processes.
ICTPRG425 - Use structured query language.
ICTDBS402 - Complete database backup and restore.
ICTDBS409 - Monitor and administer a database.
ICTDBS404 - Identify and resolve common database performance problems.
ICTICT413 - Relate to clients on a business level.
ICTICT408 - Create technical documentation.
ICTSAD401 - Develop and present feasibility reports.
ICTSAS412 - Action change requests.
ICTPMG401 - Support small scale IT projects.
ICTNWK410 - Install hardware to a network.
ICTSAS307 - Install, configure and secure a small office home office network.
ICTSAS410 - Identify and resolve client IT problems.
ICTDBS401 - Identify physical database requirements.
ICTDBS403 - Create basic databases.
ICTDBS412 - Build a database.
ICTICT422 - Participate in IT services.
ICTICT415 - Provide one-to-one instruction.

Further Study

The College provides access to career resources for students. Information and assistance will be provided to students by counsellors, teachers or the Head of VET Department regarding further study or employment opportunities.

Recognition of Prior Learning (RPL)

WRPL can only be applied either before the start of the course or within the first week of starting the course. Overseas students should note that granting RPL may result in the shortening of the actual duration of their course. The College is required to inform the actual duration to visa authorities instead of the duration given earlier. There is a fee for RPL service. Please check with the College for details.

Features of Oxford College


Conveniently located in the heart of Sydney, Oxford College is well served by an excellent transport system including bus, train and light rail. It is surrounded by shopping centres, restaurants, theatre and sporting facilities.

The Facilities

The College provides the comprehensive facilities needed for successful study. In the classroom, we use educational equipment including overhead projectors, audio, video and CD players. Our college facilities include computer centres for both group and individual study.

Flexible Learning and Assessment Procedures


The assessment will be at a time and place specified in advance. The assessment methods are adaptable to any special needs e.g. physical disabilities of students.


The assessment will not require skills that are not relevant to the learning outcomes and competencies or that are of a higher level than the learning outcomes and competencies.

Access and Equity Policy

The College supports laws and policies which eliminate discrimination and harassment and promote fair treatment for all. The College recognises the need to:
• identify and remove structural barriers to access and equity in education and training
• encourage the customisation of training delivery to suit the needs of all students and which are sensitive to cultural differences

Provision For Language, Literacy and Numeracy Assessment

Language, literacy and numeracy skills underlie almost all areas of work to some extent. Language, literacy and numeracy competence may be central to satisfactory performance. Language, literacy and numeracy skills underpin all workplace communication and play an important part in the key competencies. The college will provide support for students who lack necessary language, literacy or numeracy skills, through our Specialty Language Centre.

Discipline Policy


The aim of this policy is to provide a framework in which students can develop the self-discipline necessary to be responsible and effective students in the school community.


Students will know and understand the following:
• their rights and responsibilities as students
• the requirements and conditions of student visas

Disciplinary Procedure

Step 1. Students who breach a responsibility for the first time, are spoken to privately by the teacher or counsellor (when asked by the teacher) and the incident is recorded on the student’s file.

Step 2. If the problem recurs, the Head of VET Department is notified and then interviews the student. Further notation is made on the student’s file and the guardian will be notified.

Step 3. If the problem continues, the student is sent a warning letter with copies to the:
• Registrar
• guardian
• student file

The student is also required to attend an interview with the Head of VET Department and the Registrar.

Orientation Procedures

An Orientation session is held immediately prior to the commencement of the course at which students should be advised of the following aspects of the program:
• Levels and units to be studied
• Course dates
• Course costs
• Refund policies
• Attendance requirements
• Assessment methods
• Recognised Prior Learning (RPL)
• Grievance procedures
• Counselling
• Academic Progress
• Further Study

Complaints Procedures

Students are encouraged to discuss any problems initially with the teacher or the Counsellor. If the problem cannot be resolved, it is then referred to the College’s Head of VET Department or Registrar. If the problem is still not resolved, students may write their complaints to the Chief Executive Officer. In the case where the problem can not be resolved within the College, students may take matters to Overseas Students Ombudsman.

© Oxford College E.Kawamura v.1.15 6 April 2016

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